Last updated: September 2026
SkinCandy is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information.
1. Information We Collect
We collect information you provide when you:
- Place an order (name, email, address, phone number)
- Create an account
- Subscribe to our newsletter
- Contact us
We also collect non-personal browsing data via Google Analytics (pages visited, time on site, device type).
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Send marketing emails (only if you have opted in)
- Improve our website and products
3. Sharing Your Information
We do not sell or rent your personal information. We share information only with:
- Shipping providers (to deliver your order)
- Payment processors (to process your payment securely)
- Google Analytics (anonymous browsing data only)
4. Marketing Emails
If you subscribe to our newsletter you can unsubscribe at any time using the unsubscribe link in any email. We will not send you marketing emails without your consent.
5. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website uses SSL encryption for all transactions.
7. Your Rights
Under Australian Privacy Law you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
To exercise these rights contact us at [your email].
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.
10. Contact
For privacy related enquiries:
📧 [your email address]
🌐 skincandy.com.au/contact